Frequently Asked Questions
How long do I need to sign up for?
We offer flexible, month-to-month leases with no long-term commitment required. One month is the minimum rental period.
When can I access my storage unit?
You can access your unit 24 hours a day, 7 days a week.
How can I make payments?
Payments can be made in person at our self-service kiosk, by mail, or on-line.
Payments can be mailed to:
PO Box 3904
Ithaca, NY 14852
Payments can also be made in person at Warren Real Estate, 830 Hanshaw Road in Ithaca, NY. We also offer on-line payment at eMove.
What forms of payment do you accept?
We accept Visa and Mastercard in addition to cash, checks, and money orders.
Do you require a deposit?
No, we do not require a deposit, cleaning fee, or admin fee. The only charge you are responsible for is the monthly rent.
When is rent due?
Our rental periods go month-to-month from the date of move-in. Your monthly due date will be on the day that you moved in to your unit.
Do you pro-rate rent?
As the minimum rental period is one month, we do not pro-rate for any lessor period of time.
Is there an office on-site?
We do not have an office on-site. There is a self-service kiosk at our Ithaca location.
Am I responsible for my own lock or do you provide them?
We provide free locks for all storage customers.
How do I know how much storage space I will need?
If you are unsure how much space you will need, you can contact us by phone for additional help or reference our on-line guide.